Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and EcoHaul Ltd ("EcoHaul", "we", "us", or "our") governing your access to and use of the EcoHaul platform, including our website, mobile applications, and all related services (collectively, the "Services").

By using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

We reserve the right to modify these Terms at any time. Continued use of our Services after changes constitutes acceptance of the modified Terms.

EcoHaul operates a technology platform that connects Customers seeking waste collection and disposal services with independent, licensed waste carriers (Drivers).

Our Services include:

• Matching Customers with appropriate Drivers based on job requirements
• Facilitating quotes and price agreements between parties
• Processing secure payments through our platform
• Providing communication tools between Customers and Drivers
• Offering dispute resolution services
• Verifying Driver credentials and documentation

4.1 Account Registration

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Types

• Household: For residential waste collection needs
• Business: For commercial waste management
• Driver: For licensed waste carriers (requires verification)
• Driver Helper: For individuals assisting Drivers

4.3 Account Security

You are solely responsible for all activities that occur under your account. You must immediately notify us of any unauthorized use or security breach. We recommend enabling two-factor authentication.

4.4 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a risk to other users or our platform.

As a Customer, you agree to:

• Provide accurate descriptions and photographs of waste materials
• Ensure safe and legal access to pickup locations
• Not include prohibited or hazardous materials without proper disclosure
• Be available at the agreed pickup time or provide access arrangements
• Pay the agreed price for completed services
• Treat Drivers with respect and professionalism

6.1 Driver Requirements

To operate as a Driver on EcoHaul, you must maintain:

• A valid Waste Carrier License issued by the relevant UK environment agency
• Valid vehicle insurance appropriate for commercial waste transportation
• A valid UK driving license
• A vehicle with current MOT (where applicable)

6.2 Driver Obligations

As a Driver, you agree to:

• Maintain all required licenses and insurance at all times
• Dispose of waste only at licensed facilities
• Provide duty of care waste transfer notes where required
• Complete jobs in a professional and timely manner
• Communicate promptly with Customers
• Comply with all environmental and health & safety regulations

6.3 Independent Contractor Status

7.1 Payment Processing

All payments are processed securely through Stripe, our payment processor. By using our Services, you agree to Stripe's terms of service. We accept major credit and debit cards.

7.2 Service Fees

EcoHaul charges a service fee (commission) on completed jobs. This fee is deducted from the Driver's payout and covers platform costs, payment processing, and customer support.

7.3 Referral Commission, Self-Dealing and Payouts

Referral commission is held for 7 days after the referred job completes (the refund window) before it clears into your wallet. If the job is refunded, the commission is reversed and does not count toward referral tiers.

You cannot earn referral commission on a job where you are also the paid driver or helper. Such jobs require admin authorisation before you can accept them.

Minimum payout is £20. You can choose to be paid weekly (default), monthly, or whenever your balance reaches £20. Every payout is reviewed and confirmed by our team before money moves.

7.4 Taxes

Prices displayed to Customers include VAT where applicable. Drivers are responsible for their own tax obligations as independent contractors.

7.5 14-Day Cooling-Off Period

Because bookings are made online at a distance, consumer Customers have a statutory right to cancel within 14 days of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you cancel within those 14 days and collection has not yet begun, you receive a full refund.

By booking an urgent or same-day collection, you expressly request that we begin the service within the cooling-off period and you acknowledge that your right to cancel is lost once the service has been fully performed. You can cancel in the app at any time up until your driver sets off; if you had already paid, the full amount is refunded automatically. Once your driver is on the way, the job can no longer be cancelled in the app — raise a dispute within 7 days of completion instead and we will assess what, if anything, is refundable.

8.1 Dispute Resolution

We provide a fair dispute resolution process for all parties. If you are dissatisfied with a service, you may raise a dispute through our platform within 7 days of job completion.

8.2 Refund Eligibility

Refunds may be issued in the following circumstances:

• Job not completed as described
• Driver failed to arrive at the scheduled time without notice
• Significant damage to property during collection
• Other valid complaints determined through our dispute process

8.3 Refund Process

Valid refund requests are processed within 5-10 business days. Refunds are issued to the original payment method. Partial refunds may be offered for partial service completion.

For full details, please see our Refund Policy.

All users of our platform must:

• Treat all users with respect and professionalism
• Communicate honestly and in good faith
• Use the platform only for its intended purpose
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Maintain accurate account information
• Report any suspicious or illegal activity

The following activities are strictly prohibited:

Violation of these prohibitions may result in immediate account suspension and potential legal action.

To the maximum extent permitted by law:

• EcoHaul provides the platform "as is" without warranties of any kind
• We do not guarantee uninterrupted or error-free service
• We are not liable for the actions or omissions of Drivers or Customers
• Our liability is limited to the fees paid to us for the relevant transaction
• We are not liable for indirect, incidental, or consequential damages

12.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature. Pending transactions must be completed or cancelled before account closure.

12.2 Termination by Us

We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or pose a risk to the platform or other users.

12.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive (including liability limitations, dispute resolution, and governing law) will remain in effect.

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.